Gas Leak

Call the National Gas Emergency Service immediately on 0800 111 999 if you smell gas or think there is a gas leak.

Find out more from the NHS about signs of carbon monoxide poisoning.

For information on gas safety, call the free Gas Safety Advice Line on 0800 300 363.

Our Responsibilities

As your landlord we must make sure the gas supply and appliances we have provided are:

• in a safe condition
• fitted or repaired by a Gas Safe registered engineer
• checked every 12 months by a Gas Safe registered engineer. This includes pipework, cookers, boilers, fires and water heaters.

Your Responsibilities

You are responsible for any gas appliances you own. As your landlord we are usually responsible for any flues, pipework or chimneys they are connected to.

When a Gas Safe engineer checks the appliances owned by us, you can ask them to check your appliances, but you may have to pay for this.

Gas Safety Inspections

• Vivid Living will arrange a gas safety check every 12 months.
• The check must be done by a Gas Safe registered engineer. Our chosen contractor is PH Jones.
• If there is a serious problem with any of the gas installations in your home, the engineer must make them safe.
• We will give you a reasonable amount of notice about a gas safety check. You must allow the engineer access to your home to carry out the inspection and do any repair work.

Gas Safety Certificates

We want your home to be safe so a Gas Safe registered engineer will give us a gas safety record after inspecting your home. This is often called a gas safety certificate. If the record shows there are problems that affect gas safety, we must get the problems repaired.

Carbon monoxide detectors and smoke alarms 

All Vivid Living properties with gas are fitted with:

• carbon monoxide detectors in rooms with a coal fire or a wood burning stove
• smoke alarms on each floor of your home

If you have gas or oil heaters and boilers, carbon monoxide detectors are recommended.

The detectors and alarms must be in proper working order:

• when they are installed
• at the start of all new tenancies

You are responsible for checking they are still working after that. If an alarm or detector stops working, contact the landlord to arrange for new batteries or a replacement.